Last week I was looking for interpreted (into BSL) performances at my local theatre - Norwich Theatre Royal. I knew they had interpreted performances, I've seen some before and as I'm gearing up to do my level 3 I thought I'd go see some shows and gaze in awe at the fluent, accomplished terps they use.
I went to the What's On page, as you do, and expected to have to scroll through each show to find which ones had signed performances. How tedious. Then I noticed they had a listing for Audio described dates.
A-ha! They are disability aware, there will also be a hyperlink to the signed shows! There wasn't Oh dear. So I emailed them asking for a list of signed shows and asking why they didn't have a list on their website (seeing as they had gone to the bother of the listing the audio described dates).
This was at 11.41 am on 13th January. At 14.19pm the same day I got an email back, giving me info about the signed shows (including the names of the interpreters) and saying:
"I am sorry there isn't a separate list on the website, and I will ask our Data & Online Manager if this can be arranged"
On 17th January at 13.33 I got another email saying:
"I have updated the website too, and will endeavour to do so for future signed events"
Wow. They fixed it almost immediately (well, in 4 days, that's immediate enough for me). You can see the hyperlink on the website here.
Congrats Norwich Theatre Royal! I am incredibly impressed with the theatre and stunned that they took my query seriously and then did something about it.
Now I have tickets to see Yes Prime Minister (signed), and am thinking about another 2 or 3 shows!